The phone's ringing during the dinner rush. Nobody's free to pick it up.
AI services that handle reservations, respond to reviews, and run the social posting your kitchen doesn't have time for.
A GM's day is a hundred small interruptions. The phone rings during service, a one-star review came in last night, the Instagram hasn't been posted to in three weeks, and the regulars who used to come every Thursday haven't been in for two months. Throughway AI runs the off-floor work.
The problem
Reservations are still half by phone in a lot of independent spots, and the host is in the weeds at 7:15. Calls go to voicemail. Diners hang up and book the place down the block. Large-party emails sit in the inbox for two days. Nobody has a system for it because the GM is on the floor.
Then there's the digital side. Reviews need responses or the algorithm punishes you. Social media goes silent for weeks at a time. The lapsed regular who used to come for date night every Friday slipped away three months ago and nobody noticed. Marketing is the first thing that gets dropped when service gets heavy, and service is always heavy.
Workflows we run for restaurants
- Reservation handling, voice and text. Inbound calls get answered, reservations booked into your system, large parties routed to the manager.
- Review response drafts. Every new review gets a draft reply written in your voice, ready for the GM to approve in ten seconds.
- Weekly social posts. Three to five posts a week pulled from your menu, specials, and events, scheduled in advance.
- Lapsed-guest comeback. Diners who haven't been in for ninety days get a soft outreach with a reason to come back.
- Large-party email handling. Inquiry emails get a same-day reply, dates checked, deposits requested.
- Birthday and anniversary outreach. Loyalty data turned into a quiet revenue stream without feeling pushy.
- Online ordering follow-up. First-time delivery customers get a thank-you and a reason to come dine in.
What fits a restaurant
A single independent location typically runs Starter plus the Social Media service and the Reputation service. A small chain or a busy single-location with a full management team is the right fit for Pro, which adds Receptionist for reservation handling, Daily Tasks, and the broader social and review stack. Groups with three or more locations move to Elite where the Sales service handles private-event and large-party outreach across all locations.
Pricing
Single workflows like review response or reservation handling run $129 to $349 per month. The full restaurant AI system is $499 per month and covers all ten workflows. Bundles add the operations layer on top.
Stay where the guests are.
Restaurants are run by people who care about the food and the room. The off-floor work still has to happen, and there are only so many hours in a service. Throughway AI runs the reservations, the reviews, and the social so the GM can stay where the guests are.