Half your patient list saw you twice and never came back.
AI services that re-engage lapsed patients, pre-fill intake, and keep care plans on schedule.
Most chiropractic and PT practices have a list of hundreds of past patients who fell off the schedule for no good reason. Life got busy. The pain came back six months later. Nobody called. Throughway AI runs the re-engagement and the visit-to-visit follow-up that keeps care plans actually finishing.
The problem
The lapsed patient list is the biggest underused asset in a wellness practice. People who paid for a care plan, felt better, and stopped coming. They didn't switch providers. They just got distracted. Without a system, they're never coming back, and your front desk doesn't have time to call two hundred old patients.
There's also the daily friction. Intake paperwork eats fifteen minutes every new patient. No-shows leave gaps in the schedule. Package renewals get awkward when nobody's tracking sessions used. Reviews come in slowly, mostly from the loudest patients on either end of the spectrum.
Workflows we run for wellness practices
- Lapsed patient re-engagement. Past patients get a personalized check-in by text or call, with a booking link if they want to come back.
- Intake pre-fill. Forms go out before the visit, get completed on the patient's phone, and land in your software ready to read.
- No-show recovery. Missed appointments get a same-day rebook offer before the slot is wasted.
- Care plan tracking. Patients on multi-visit packages get reminders keyed to where they are in the protocol.
- Package renewal sequence. Patients near the end of a package get a renewal conversation before they fall off.
- Post-visit review request. Patients leaving happy get the Google review ask at the right moment.
- Wellness check-ins. Patients on maintenance get seasonal reach-outs that keep the practice top of mind.
What fits a wellness practice
A solo practitioner with a part-time front desk usually fits Starter plus the Reputation service. A practice with two or three providers and an office manager runs Pro, which adds Receptionist on the Big tier where HIPAA applies, plus Daily Tasks and Bookkeeper. Larger PT groups and multi-location chiro want Elite for the Sales service running re-engagement at scale.
Pricing
A single workflow like lapsed patient re-engagement runs $129 to $349 per month. The full wellness AI system is $499 per month. Bundles add the receptionist, books, and reputation layer.
HIPAA
PT and most chiropractic practices are HIPAA covered, and we deploy on the Receptionist Big tier with the BAA in place. Acupuncture and massage are usually outside HIPAA, but we still treat the data with the same care because patients expect it.
Your hands do the work that helps people.
Your hands do the work that helps people. Your phones and your patient list need a different kind of help. Throughway AI handles the part of the practice that lives outside the treatment room.