Every missed call in August is a thousand-dollar service ticket walking next door.
AI services for HVAC, plumbing, electrical, roofing, and landscaping that catch the calls and close the follow-ups.
Peak season is when your phone rings off the hook and your CSRs are already at capacity. The estimates you sent last week are sitting in the customer's inbox and nobody's calling on them. Throughway AI picks up what your team can't get to, all four seasons.
The problem
You know the math. Average ticket on a no-cool call in July is north of $400, and the average install is several thousand. Miss the call, lose the job. The dispatcher is on the radio with a tech in an attic, the office manager is eyeballs-deep in invoicing, the phone rings, and the lead goes to your competitor across town.
Estimates are the other leak. Your comfort advisor walks the homeowner through three options, sends the proposal, and then nothing. No call back. No second visit. Maintenance plan renewals expire silently because nobody worked the list. Reviews come in if a customer remembers, which they don't.
Workflows we run for home services
- After-hours call capture. Calls that come in at 7pm get answered, qualified, and either dispatched or booked for first thing in the morning.
- Estimate follow-up sequence. Proposals get a same-day text, a 48-hour call, and a one-week follow-up before they go cold.
- Maintenance plan renewals. Members coming up on renewal get a friendly call from the AI two weeks out.
- Dispatch helper. Inbound service calls get triaged, prioritized, and put in front of the dispatcher with the ticket already written.
- Post-service review push. Customers who leave happy get the review ask while the tech's truck is still in the driveway.
- Seasonal tune-up campaigns. Spring AC and fall furnace lists worked automatically without burning out the office.
- Missed-call recovery. Any call that goes to voicemail gets a text inside thirty seconds.
What fits a service trade
A two-truck operation runs well on Starter plus the Receptionist add-on. A small shop with a CSR and four to eight techs is the sweet spot for Pro, which gives you Receptionist, Daily Tasks for the office manager, Reputation, and Bookkeeper. Multi-location HVAC and plumbing groups want Elite, where the Sales service runs the estimate follow-up calls across all branches.
Pricing
Single workflows like after-hours call capture or estimate follow-up run $129 to $349 per month. The full home services AI system is $499 per month. Bundles add the receptionist, books, reputation, and the rest of the back office.
Run the numbers on a single missed July call.
Your techs are good. Your office is buried. Throughway AI takes the calls and the follow-ups so the phones get answered and the proposals get closed. Run the numbers on a single missed July call and the math is obvious.