Your front desk shouldn't be the bottleneck on a $4,000 package.
AI services that book consultations, recover no-shows, and keep treatment plans moving forward.
Aesthetic clients are research-first and high-intent, but they ghost the second a phone goes to voicemail. Throughway AI handles the texts, the consult booking, the post-treatment check-ins, and the review push, so your injectors and estheticians stay in the room with paying clients.
The problem
A med spa lives or dies on consult-to-booking conversion. Someone fills out the Botox or filler form at 9pm, and if they don't hear back inside the hour, they're already shopping the spa down the street. The front desk is rooming a microneedling client, the phone rings, the form sits.
Then there's the back end. Treatment plans of three or six sessions need follow-up that nobody has time to run by hand. Pre-care reminders get forgotten and clients show up with retinol on their skin. Happy clients walk out and never leave a Google review. Unhappy ones post before you know they were upset.
Workflows we run for med spas
- Consultation booking, voice and SMS. Inbound leads get answered in under thirty seconds, qualified for the right service, and put on the consult calendar.
- No-show recovery sequence. Missed appointments get a same-day text and a rebook link before the slot goes cold.
- Treatment plan follow-up. Multi-session packages stay on schedule with automated nudges keyed to the protocol, not a generic drip.
- Pre-treatment reminders. Tret stop, no shaving, no alcohol the night before. Each service gets the right list at the right hour.
- Post-treatment review push. Happy clients are asked for a Google review at the moment they're most likely to leave one. Unhappy ones route to your manager privately.
- Package upsell flow. Clients near the end of a series get a renewal offer that sounds like your aesthetician wrote it.
- After-hours intake. Forms submitted at midnight are responded to before breakfast.
What fits a med spa
A solo injector running a small studio usually does well on the Starter bundle plus the Reputation service. Practices with a front desk and two or three providers should look at Pro, which adds the Receptionist on the Big tier so it's HIPAA-ready and can take consult calls during the day. Multi-location groups want Elite, where the Sales service handles warm-lead callbacks across all locations.
Pricing
Single workflows run $129 to $349 per month if you only want to fix one thing. The full med spa AI system is $499 per month and covers all ten workflows. Bundles roll the system into broader operations support.
Compliance note
Most med spa services aren't HIPAA-covered, but client info still touches medical territory. Our Receptionist Big tier is set up HIPAA-ready when you need it, and we keep client data segmented from marketing automations by default.
Get the consult flow in your own brand voice.
Med spas are built on trust and aesthetics. The AI we put in front of your clients is tuned to sound like your practice, not a call center. Book a walkthrough and we'll show you the consult flow in your own brand voice.